Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will make the experience more enjoyable for both you and your pet.

Our Pet Care Philosophy

We are pleased to serve pet owners in Fremont. We are committed to providing cutting-edge veterinary care to you and your pet with care and compassion.

We are passionate about preventing illness, educating clients, and providing comprehensive emergency and rehabilitative care to Fremont pets.

Hospital FAQs

Read through our hospital FAQs to learn more about our office policies, payment options, and appointment scheduling.

• What types of payment options are available?

  Payment in full is expected at the time services are rendered or when your pet is discharged. We accept cash, check, Visa, MasterCard, Discover, and American Express as forms of payment.

• What is your policy for new clients?

  For new clients at Ace Animal Hospital an exam fee deposit is required in order to secure your appointment. The exam fee deposit is non-refundable. However, if you need to cancel your appointment the deposit will be held for up to a year and can be applied towards a rescheduled appointment within the year. 

  Contact us to schedule an appointment. 

• Are there payment plans available for my pet’s care?

  Yes, we are proud to offer financing options with an easy application process that will give you results in minutes.

  Learn More

• Will I be provided with an estimate of costs?

  Prior to treating your pet, we will provide a reasonable estimate of the cost of our services. Unforeseen circumstances, on the other hand, may arise and have an impact on your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and we will always require a deposit based on our estimate before proceeding with any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to make an appointment to ensure we have time to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please notify us as soon as possible so that we can offer the available time in our schedule to other clients.

• What types of animals do you treat?

  We take care of dogs and cats. 

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee as well as any diagnostics or treatment that you agree to for your pet's care. This fee is payable at the time of service.

  A deposit is required upfront for additional hospitalization, diagnostics, or surgery, with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  All emergency examinations require a deposit payment. After the staff and doctors have examined your pet, you will be given a treatment estimate to help you decide on a treatment plan.

  If your pet requires additional hospitalization, diagnostics, or surgery, a deposit is required up front, with full payment due when your pet is discharged.

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.